Location: Remote, Hybrid, or Onsite in Portugal
Employment Type: Full-time
Language Requirements: Turkish & English
Are you a tech-savvy professional fluent in Turkish, ready to make an impact in the world of technology support? Join our team at one of the largest tech companies globally, where you’ll have the opportunity to work remotely, in a hybrid model, or onsite in Portugal. Be part of a company that values innovation, excellence, and customer satisfaction! 🚀
About Us:
We are a global leader in technology, committed to delivering innovative products and services that transform the digital landscape. Our team is dedicated to providing exceptional support to millions of users worldwide. As a Turkish Technical Support Specialist, you’ll play a crucial role in ensuring our Turkish-speaking customers receive unparalleled technical assistance and support. 🌍
What You’ll Do:
As a Turkish Technical Support Specialist, your main responsibilities will include
- 📞 Customer Support: Provide high-quality technical support to Turkish speaking customers via phone, email, and chat, resolving inquiries efficiently.
- 🔧 Troubleshooting: Diagnose and resolve technical issues related to our products and services, offering tailored solutions to enhance customer satisfaction.
- 💡 Product Knowledge: Maintain an in-depth understanding of our product offerings to deliver accurate and comprehensive technical assistance.
- 📊 Documentation: Accurately document customer interactions, issues, and resolutions in our support system for continuous improvement.
- 🤝 Relationship Building: Develop strong customer relationships through empathetic and professional communication.
- 🔃 Collaboration: Work closely with cross-functional teams to escalate complex issues and collaborate on providing solutions.
- 📈 Feedback & Improvement: Gather customer feedback to identify areas for product enhancement and service improvement.
What We’re Looking For:
We are looking for a motivated and customer-focused individual who meets the following qualifications:
- 📚 Language Skills: Native-level proficiency in Turkish and strong English communication skills.
- 💻 Technical Aptitude: Proven experience in technical support or related fields, with the ability to quickly learn and adapt to new technologies.
- 🔍 Problem-Solving: Strong analytical skills with a proactive approach to troubleshooting and resolving technical issues.
- 🗣 Communication Skills: Excellent interpersonal skills with the ability to explain complex technical concepts clearly and concisely.
- ⏰ Time Management: Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
- 🤝 Team Player: Collaborative mindset with the ability to work independently and contribute to a team-oriented environment.
- 🎓 Education: A degree in Information Technology, Computer Science, or a related field is a plus.
What We Offer:
Join our team and enjoy a range of benefits designed to support your professional growth and personal well-being:
- 💶 Competitive Salary: Attractive salary package with performance-based bonuses.
- 🏠 Flexible Working Options: Choose between remote, hybrid, or onsite work arrangements to suit your lifestyle.
- 📈 Career Advancement: Opportunities for career growth and professional development within a global tech leader.
- 📚 Training Programs: Access to continuous learning resources and training programs to enhance your skills.
- 🎉 Inclusive Culture: Be part of a diverse team that values collaboration, innovation, and inclusivity.
- 🧘♂️ Health & Well-being: Comprehensive health insurance and wellness programs to support your overall well-being.
