Location: Remote, Hybrid, or Onsite in Portugal
Employment Type: Full-time
Language Requirements: Turkish & English
Are you a native Turkish speaker with a passion for technology and customer service? Do you excel in communication and problem-solving? If you’re ready to join one of the world’s largest tech companies, offering flexibility to work remotely, in a hybrid setting, or onsite in Portugal, we want to hear from you! 🚀
About Us:
Join our team at one of the world’s leading tech companies, known for its innovation, excellence, and commitment to providing top-notch customer experiences. We pride ourselves on empowering users with cutting-edge technology and exceptional support. As a Turkish Customer Service Advisor, you’ll play a key role in enhancing our customer interactions and ensuring our Turkish-speaking customers receive the best possible service. 🌐
What You’ll Do:
As a Turkish Customer Service Advisor, you will be responsible for delivering outstanding customer support. Your main responsibilities will include:
- 📞 Customer Interaction: Engage with Turkish-speaking customers through various channels, including phone, email, and chat, to address inquiries and provide solutions.
- 🔧 Problem Resolution: Diagnose and resolve product-related issues by offering tailored solutions and guiding customers through troubleshooting steps.
- 💡 Product Expertise: Maintain a deep understanding of our products and services to provide accurate information and advice to customers.
- 📈 Feedback & Reporting: Document and report customer feedback, issues, and trends to help improve our products and services.
- 🤝 Customer Engagement: Build and maintain strong customer relationships by delivering empathetic and personalized support, ensuring a positive customer experience.
- 🔃 Team Collaboration: Work closely with cross-functional teams to enhance service delivery and contribute to ongoing process improvements.
What We’re Looking For:
We are seeking a motivated and customer-focused individual who meets the following qualifications:
- 📚 Language Skills: Native-level proficiency in Turkish and strong communication skills in English.
- 💻 Technical Aptitude: Familiarity with technology and the ability to quickl learn and adapt to new tools and systems.
- 🔍 Problem-Solving: Strong analytical skills with the ability to resolve issues efficiently and creatively.
- ⏰ Time Management: Ability to manage multiple tasks and prioritize responsibilities in a fast-paced environment.
- 🤝 Team Player: Collaborative mindset with the ability to work independently and contribute to a supportive team environment.
- 🌟 Customer Orientation: Passion for delivering exceptional customer service and enhancing the overall user experience.
What We Offer:
We offer a variety of benefits designed to support your career and personal growth:
- 💶 Competitive Salary: Attractive salary package with opportunities for performance-based incentives.
- 🏠 Flexible Working Options: Choose between remote, hybrid, or onsite work arrangements to suit your lifestyle.
- 📈 Career Advancement: Opportunities for professional growth and career progression within the world’s leading tech giant.
- 📚 Learning & Development: Access to continuous training and professional development resources to enhance your skills.
- 🎉 Inclusive Culture: Join a diverse and dynamic team that values collaboration, innovation, and inclusivity.
- 🧘♂️ Health & Well-being: Comprehensive health insurance and wellness programs to support your overall well-being.
