Location: Lisbon, Portugal
Employment Type: Full-time, Onsite
Language Requirements: German & English
Are you a tech enthusiast with a knack for problem-solving? Do you speak German fluently and excel in a dynamic, multicultural environment? Join us in Lisbon as a Technical Support Specialist and be the hero our clients need! 🚀
About Us:
We are a leading Global Multilingual Company BPO, known for our exceptional customer support and business process outsourcing services. With a diverse team spread across the globe, we are committed to delivering excellence in every customer interaction. Be part of our mission to provide outstanding service! 🌐
What You’ll Do:
As a Technical Support Specialist (German), you’ll be on the front lines, helping our German-speaking clients resolve technical issues and ensuring their satisfaction. Your responsibilities will include:
- 🛠 Technical Assistance: Provide expert-level support to German-speaking clients on various technical issues.
- 🔎 Troubleshooting: Diagnose and resolve technical problems efficiently, ensuring prompt solutions.
- 📈 Issue Tracking: Log and track technical issues, identifying trends and recommending improvements.
- 💭 Communication: Communicate clearly with clients to understand their issues and offer actionable solutions.
- 📚 Documentation: Develop and maintain detailed documentation and knowledge base articles for common issues and resolutions.
What We’re Looking For:
We seek a detail-oriented and proactive individual with the following qualifications:
- 📚 Language Skills: Native or fluent in German, with strong proficiency in English (both written and spoken).
- 🧠 Technical Knowledge: Solid understanding of technical concepts and troubleshooting techniques.
- 💭 Communication Skills: Excellent verbal and written communication skills, with the ability to explain technical issues clearly.
- 🔧 Problem-Solving Skills: Strong analytical and problem-solving abilities to address diverse technical challenges.
- 🌍 Team Player: Ability to work effectively within a multicultural team environment.
- 📝Attention to Detail: Keen attention to detail and commitment to providing high-quality support.
What We Offer:
We offer a rewarding and dynamic work environment with the following benefits:
- 💶 Competitive Salary: Attractive salary package with performance-based bonuses.
- 🌞 Living in Lisbon: Enjoy the vibrant culture and beautiful scenery of Portugal’s capital city.
- 🪴 Career Growth: Opportunities for professional development and career advancement within a global organization.
- 🏢 Modern Workplace: Work in a cutting-edge office with the latest technology and a comfortable setting.
- 🥳️ Social Events: Participate in team-building activities and social events to foster team spirit.
- 🧘♂️ Health and Well-being: Comprehensive health insurance and wellness programs to support your overall health.
