Location: Lisbon, Portugal
Employment Type: Full-time, Onsite
Language Requirements: Norwegian & English
Are you a tech enthusiast with excellent problem-solving skills? Do you speak Norwegian fluently and thrive in a multicultural environment? Join our team in Lisbon as a Technical Support Specialist and make a difference every day!
About Us:
We are a leading Global Multilingual Company BPO, recognized for our superior customer support and business process outsourcing services. With a diverse global team, we’re dedicated to delivering exceptional service in various languages. Join us and help us continue to set the standard for excellence! 🌐
What You’ll Do:
As a Technical Support Specialist (Norwegian), you will play a key role in resolving technical issues for our Norwegian-speaking clients and ensuring their satisfaction.
Your main responsibilities include:
- 🛠 Technical Assistance: Provide expert support to Norwegian-speaking clients on a range of technical issues.
- 🔍 Troubleshooting: Diagnose and resolve technical problems efficiently to ensure quick solutions.
- 📈 Issue Tracking: Log and monitor technical issues, identify trends, and recommend improvements.
- 💭 Communication: Engage clearly with clients to understand their issues and offer effective solutions.
- 📚 Documentation: Create and maintain detailed documentation and knowledge base articles for common issues and solutions.
What We’re Looking For:
We are looking for a detail-oriented and proactive individual who meets the following criteria:#
- 📚 Language Skills: Native or fluent in Norwegian, with strong proficiency in English (both written and spoken).
- 🧠 Technical Knowledge: Good understanding of technical concepts and troubleshooting techniques.
- 💭 Communication Skills: Excellent verbal and written communication skills, with the ability to clearly explain technical issues.
- 🔧 Problem-Solving Skills: Strong analytical skills to tackle a variety of technical challenges effectively.
- 🌍 Team Player: Ability to work well in a diverse, multicultural team environment.
- 📝 Attention to Detail: Meticulous attention to detail and dedication to delivering high-quality support.
What We Offer:
We provide a dynamic and supportive work environment with the following benefits:
- Competitive Salary: Attractive salary package with performance-based bonuses.
- Living in Lisbon: Experience the vibrant culture and beautiful scenery of Portugal’s capital city.
- Career Growth: Opportunities for professional development and advancement within our global organization.
- Modern Workplace: Work in a state-of-the-art office equipped with the latest technology.
- Social Events: Enjoy team-building activities and social events to foster a positive work environment.
- Health and Well-being: Comprehensive health insurance and wellness programs to support your overall well-being.
