Location: Remote, Hybrid, or Onsite in Portugal
Employment Type: Full-time
Language Requirements: Hebrew & English
Are you passionate about technology and fluent in Hebrew? Do you thrive on solving complex technical challenges while delivering exceptional customer service? If you’re eager to work with the largest tech giant in the world, offering flexible remote, hybrid, or onsite options in Portugal, we’d love to hear from you! 🚀
About Us:
Join the world’s leading tech company, renowned for its innovation and cutting-edge products that transform the way people live and work. As part of our Portugal-based team, you will be at the forefront of technology, delivering unparalleled support to our Hebrew-speaking customers. We offer a dynamic work environment that fosters creativity, collaboration, and professional growth. 🌍
What You’ll Do:
As a Hebrew Technical Support Specialist, you will be the go-to expert for resolving technical issues and providing world-class support to our customers. Your key responsibilities will include:
- 🖥 Technical Assistance: Provide expert-level support to Hebrew-speaking customers via phone, email, and chat, addressing inquiries and resolving technical issues efficiently.
- 🔎 Troubleshooting: Diagnose and troubleshoot hardware and software problems, guiding customers through step-by-step solutions.
- ⚙️ Product Knowledge: Stay up-to-date with the latest tech developments, product features, and updates to offer accurate and timely assistance.
- 📈 Escalation Management: Identify complex issues and escalate them to higher-level support teams when necessary, ensuring a swift resolution.
- 📝 Documentation: Record detailed case notes and customer interactions to enhance our knowledge base and improve service delivery.
- 🤝 Customer Engagement: Build strong relationships with customers by delivering empathetic and personalized support, ensuring their satisfaction and loyalty.
- 🌟 Continuous Improvement: Contribute to process improvement initiatives by providing feedback and suggestions based on customer interactions.
What We’re Looking For:
We are seeking a dedicated and tech-savvy individual who meets the following qualifications:
- 📚 Language Skills: Fluent in Hebrew and English, with excellent verbal and written communication skills in both languages.
- 💡 Technical Proficiency: Strong understanding of technology, including hardware, software, and network systems.
- 🔎 Problem-Solving Skills: Ability to analyze complex issues and provide effective solutions with a customer-focused approach.
- ⏰ Time Management: Efficiently handle multiple tasks and prioritize responsibilities in a fast-paced environment.
- 🤝 Team Player: Collaborative mindset with the ability to work independently and as part of a supportive team.
- 🌟Customer Orientation: Passion for delivering exceptional customer service and enhancing the user experience.
What We Offer:
Joining our team means enjoying a variety of benefits designed to support your professional growth and well-being:
- 💶 Competitive Salary: Attractive salary package with performance-based incentives.
- 🏠 Flexible Working Options: Choose between remote, hybrid, or onsite work arrangements to suit your lifestyle.
- 📈 Career Development: Opportunities for career advancement within the world’s largest tech company.
- 📚 Training Programs: Access to continuous learning and professional development resources.
- 🎉 Inclusive Culture: Be part of a diverse team that values collaboration, innovation, and inclusivity.
- 🧘♂️ Health & Well-being: Comprehensive health insurance and wellness programs to support your overall well-being.
