Location: Portugal (Remote, Hybrid, or Onsite)
Employment Type: Full-time
Language Requirements: German & English
Are you a skilled communicator with a passion for delivering exceptional customer service? Do you speak German fluently and thrive in a fast-paced, dynamic environment? Join our team as a German Service Team Consultant and help us provide top-tier service to our valued customers! 🚀
About Us:
We are a premier Telecoms company dedicated to connecting people and businesses with cutting-edge technology and world-class customer support. With a strong presence in Portugal, we pride ourselves on innovation, reliability, and excellence. Be part of a company that values your skills and offers exciting opportunities for growth! 🌐
What You’ll Do:
As a German Service Team Consultant, you will be responsible for providing outstanding customer service and support to our German-speaking clients. Your key responsibilities will include:
- 📞 Customer Support: Assist customers with inquiries, troubleshooting, and technical support via phone, email, and chat.
- 🗣 Communication: Deliver clear and concise information to customers, ensuring their questions and concerns are resolved effectively.
- 🔃 Issue Resolution: Identify and resolve customer issues promptly, escalating complex cases to the appropriate departments when necessary.
- 📉 Service Improvement: Gather customer feedback and contribute to continuous service improvement initiatives.
- 📚 Documentation: Maintain accurate records of customer interactions and support provided in our CRM system.
- 🤝 Relationship Building: Foster positive relationships with customers, enhancing their overall experience with our company.
What We’re Looking For:
We seek a dedicated and empathetic professional who meets the following criteria:
- 📚 Language Skills: Fluent in German and English, with strong verbal and written communication abilities.
- 🖥 Technical Proficiency: Comfortable using computer systems and CRM tools for managing customer interactions.
- 👂 Listening Skills: Excellent active listening skills, with the ability to understand and address customer needs effectively.
- 🌟 Customer Focus: Passionate about delivering exceptional service and going the extra mile to exceed customer expectations.
- 🧠 Problem Solving: Strong analytical and problem-solving skills to handle diverse customer inquiries.
- ⏰ Time Management: Ability to manage multiple tasks efficiently and prioritize responsibilities in a fast-paced environment.
What We Offer:
We provide a supportive and dynamic work environment with the following benefits:
- 💶 Competitive Salary: Attractive salary package with performance-based bonuses.
- 🏠 Work Flexibility: Choose your work style – remote, hybrid, or onsite in beautiful Portugal.
- 🪴 Career Growth: Opportunities for professional development and advancement within our global organization.
- 📚 Training Programs: Access to ongoing training and skill development to enhance your career.
- 🥳️ Social Events: Participate in team-building activities and company events to foster a collaborative culture.
- 🧘♂️ Health & Well-being: Comprehensive health insurance and wellness programs to support your overall well-being.
