Location: Lisbon, Portugal
Employment Type: Full-time, Onsite
Language Requirements: German & English
Are you a detail-oriented German speaker with a passion for quality and customer satisfaction? Do you want to work in a dynamic, international environment where your skills can truly shine? Join our team in the vibrant city of Lisbon and help us set the standard for excellence in customer service! 🚀
About Us:
We are a Global Multilingual Company BPO, a leader in providing exceptional customer support and business process outsourcing services to clients worldwide. Our diverse team is dedicated to delivering top-notch service quality in multiple languages. Join us and be part of our mission to maintain excellence and innovation. 🌐
What You’ll Do:
As a German Quality Analyst, you will be responsible for ensuring the highest quality standards in our customer service operations. Your key responsibilities include:
- 🔎 Quality Assurance: Monitor and evaluate customer interactions to ensure adherence to company standards and compliance.
- 📊 Performance Analysis: Analyze data and provide insights to drive improvements in customer service quality.
- 📝 Reporting: Generate comprehensive reports on quality metrics, highlighting areas for improvement and success.
- 🎯 Training & Feedback: Offer constructive feedback and coaching to customer service agents to enhance their skills and performance.
- 🤝Team Collaboration: Collaborate closely with training and operations teams to implement quality improvement strategies.
What We’re Looking For:
We are seeking a detail-oriented and analytical individual with the following qualifications:
- 📚 Language Skills: Native or fluent in German, with proficiency in English (both written and spoken).
- 💡 Analytical Skills: Strong analytical abilities with the capability to interpret data and identify trends.
- 💭 Communication Skills: Excellent verbal and written communication skills.
- 🛠 Quality Assurance Experience: Previous experience in a quality assurance or analyst role, preferably within a BPO environment.
- 🌍 Team Player: Ability to work collaboratively within a multicultural team setting.
- 🕵 Attention to Detail: Meticulous attention to detail and commitment to maintaining high-quality standards.
What We Offer:
We provide an exciting and rewarding work environment with numerous benefits:
- 💶 Competitive Salary: Attractive salary package with performance-based bonuses.
- 🌞 Living in Lisbon: Experience the vibrant culture and beautiful scenery of Portugal’s capital city.
- 🪴 Career Growth: Opportunities for professional development and career advancement within a global company.
- 🏢 Modern Workplace: Work in a state-of-the-art office environment with supportive colleagues.
- 🥳️ Social Events: Engage in regular team-building activities and social events to foster team spirit.
- 🧘♂️Health and Well-being: Comprehensive health insurance and wellness programs to support your well-being.
