Location: Lisbon, Portugal
Employment Type: Full-time, Onsite
Language Requirements: German & English
Are you a friendly and enthusiastic German speaker looking for an exciting career opportunity in a vibrant international setting? Do you want to be part of a team that values your language skills and customer service expertise? Join us in the sunny city of Lisbon and make a difference! 🚀
About Us:
We are a Global Multilingual Company, dedicated to providing exceptional customer support to clients around the world. Our diverse team of experts communicates in multiple languages, ensuring that we meet the unique needs of our customers. We pride ourselves on delivering outstanding service and fostering a positive customer experience. 🌐
What You’ll Do:
As a Customer Advisor, you will play a key role in connecting with our German speaking customers and ensuring their satisfaction. Your main responsibilities include:
- 📞 Customer Interaction: Engage with customers via phone, email, and chat in German and English, addressing inquiries and resolving issues promptly.
- 🛠 Problem Solving: Analyze customer problems and provide effective solutions to enhance their experience.
- 📊 Feedback Gathering: Collect customer feedback to help improve our services and offerings.
- 🌟 Customer Satisfaction: Strive to exceed customer expectations and promote brand loyalty.
- 🤝 Team Collaboration: Work closely with a multicultural team to deliver seamless customer service.
What We’re Looking For:
We are seeking a motivated and customer-focused individual with the following qualifications:
- 📚 Language Skills: Native or fluent in German, with proficiency in English (both written and spoken).
- 💭 Communication Skills: Excellent verbal and written communication abilities.
- 🛠 Problem-Solving Skills: Strong analytical skills with a proactive approach to addressing customer needs.
- 💼 Experience: Previous experience in customer service or a similar role is advantageous.
- 🌍 Team Player: Ability to collaborate effectively within a diverse team environment.
- ⏳ Flexibility: Willingness to work flexible hours, including evenings and weekends, if required.
What We Offer:
We offer an exciting and rewarding work environment with numerous benefits:
- 💶 Competitive Salary: Attractive salary package with performance-based bonuses.
- 🌞 Living in Lisbon: Enjoy the rich culture and beautiful climate of Portugal’s capital.
- 🪴 Growth Opportunities: Access to professional development and career advancement programs.
- 🏢 Modern Workplace: Work in a state-of-the-art office with supportive colleagues.
- 🥳 Social Events: Participate in team outings and social activities to strengthen team bonds.
- 🧘♂️Health and Well-being: Comprehensive healthcare and wellness initiatives to support your overall well-being.
