Location: Lisbon, Portugal
Employment Type: Full-time, Onsite
Language Requirements: French & English
Do you have an eye for detail and a passion for ensuring quality in customer service? Are you a native French speaker eager to work in a dynamic and multicultural environment? Join our team in Lisbon and help us maintain our reputation for excellence! 🚀
About Us:
We are a leading Global Multilingual Company BPO dedicated to delivering world class customer support and business process outsourcing solutions. Our team spans across the globe, offering multilingual support to meet our clients’ diverse needs. Be a part of our mission to deliver excellence in every interaction. 🌐
What You’ll Do:
As a French Quality Analyst, your primary responsibility is to uphold the highest quality standards in our customer service operations. Your key duties will include:
- 🔎 Quality Assurance: Evaluate and monitor customer interactions to ensure they align with our quality standards and protocols.
- 📊 Performance Analysis: Analyze performance data and deliver insights to boost service quality and effectiveness.
- 📝 Reporting: Compile detailed reports on quality metrics, identifying opportunities for enhancement and celebrating successes.
- 🎯 Training & Feedback: Provide targeted feedback and coaching to customer service representatives to enhance their performance.
- 🤝 Team Collaboration: Collaborate with training and operations teams to drive continuous quality improvement initiatives.
What We’re Looking For:
We are looking for a meticulous and proactive individual with the following qualifications:
- 📚 Language Skills: Native or fluent in French, with proficiency in English (both written and spoken).
- 💡 Analytical Skills: Strong analytical abilities to interpret data and pinpoint trends or issues.
- 💭 Communication Skills: Excellent verbal and written communication capabilities.
- 🛠 Quality Assurance Experience: Prior experience in a quality assurance or analyst role, preferably within a BPO setting.
- 🌍 Team Player: Ability to work effectively within a multicultural team.
- 🕵 Attention to Detail: A keen eye for detail and a steadfast commitment to upholding high-quality standards.
What We Offer:
We offer a rewarding and supportive work environment with numerous benefits:
- 💶 Competitive Salary: Attractive salary package with performance-based bonuses.
- 🌞 Living in Lisbon: Enjoy the vibrant culture and beautiful landscapes of Portugal’s capital city.
- 🪴 Career Growth: Opportunities for professional development and career advancement within a global organization.
- 🏢 Modern Workplace: Work in a state-of-the-art office equipped with cutting edge technology and amenities.
- 🥳 Social Events: Participate in regular team-building activities and social events to enhance team camaraderie.
- 🧘♂️ Health and Well-being: Comprehensive health insurance and wellness programs to support your overall well-being.
