Location: Lisbon, Portugal
Employment Type: Full-time, Onsite
Language Requirements: French & Portuguese
Are you passionate about sustainable transportation and exceptional customer service? Do you speak French and Portuguese fluently and want to be part of a forward thinking team? Join our leading Electrical Car Charging Company in Lisbon and help us drive the future of mobility! 🚀
About Us:
We are a cutting-edge Electrical Car Charging Company dedicated to revolutionizing the way people travel with environmentally friendly solutions. Based in Lisbon, our mission is to make electric vehicle charging accessible, efficient, and sustainable for everyone. Join a team that values innovation, customer satisfaction, and a greener planet. 🌿
What You’ll Do:
As a Bilingual French & Portuguese Customer Support Specialist, you will be the first point of contact for our customers, providing them with outstanding service and support. Your key responsibilities will include:
- 📞 Customer Support: Assist customers with inquiries about charging stations, accounts, and services via phone, email, and chat in both French and Portuguese.
- 🔧 Technical Assistance: Offer basic technical support and troubleshooting guidance for charging station issues.
- 💡 Product Knowledge: Stay informed about our products and services to provide accurate information and recommendations to customers.
- 🗣 Effective Communication: Maintain clear and open communication within your team and with other departments.
- 📈 Feedback Collection: Gather customer feedback and insights to contribute to product improvement and service enhancements.
- 🤝 Relationship Building: Foster positive relationships with customers to enhance their experience and satisfaction.
What We’re Looking For:
We seek a dynamic and motivated professional who meets the following criteria:
- 📚 Language Skills: Fluent in both French and Portuguese, with excellent verbal and written communication abilities.
- 🖥 Technical Aptitude: Basic understanding of technology and a willingness to learn about electric vehicle charging systems.
- 🌟 Customer Focus: Passionate about delivering exceptional customer service and exceeding expectations.
- 🧠 Problem Solving: Strong analytical and problem-solving skills to handle diverse customer inquiries.
- ⏰ Time Management: Ability to manage multiple tasks efficiently and prioritize responsibilities in a fast-paced environment.
- 🤝 Team Player: Collaborative mindset and ability to work effectively with diverse teams.
What We Offer:
We provide an inspiring and supportive work environment with the following benefits:
- 💶 Competitive Salary: Attractive salary package with performance-based incentives.
- 🌃 Living in Lisbon: Enjoy the vibrant culture, rich history, and stunning landscapes of Portugal’s capital city.
- 🪴 Career Growth: Opportunities for professional development and career advancement within our innovative company.
- 📚 Training Programs: Access to ongoing training and skill development to enhance your expertise.
- 🥳 Social Events: Participate in team-building activities and company events to foster a collaborative culture.
- 🧘♂️ Health & Well-being: Comprehensive health insurance and wellness programs to support your overall well-being.
