Location: Lisbon, Portugal
Employment Type: Full-time, Onsite
Language Requirements: Dutch & English
Are you a detail-oriented Dutch speaker with a passion for quality and excellence? Do you want to work in a dynamic, international environment where you can use your skills to make a real impact? Join our team in the vibrant city of Lisbon and help us maintain the highest standards of customer service! 🚀
About us:
We are a Global Multilingual Company BPO, specializing in providing top-notch customer support and business process outsourcing services to clients worldwide. Our mission is to deliver unparalleled service quality, and we achieve this by assembling a team of talented professionals who speak our customers’ languages. Join us and be a part of our commitment to excellence. 🌐
What You’ll Do:
As a Dutch Quality Analyst, you will play a crucial role in ensuring that our customer service operations meet and exceed industry standards. Your main responsibilities include:
- 🔎 Quality Assurance: Monitor and evaluate customer interactions to ensure compliance with company standards and procedures.
- 📈 Performance Analysis: Analyze performance data and provide insights to improve customer service quality.
- 📝 Reporting: Prepare detailed reports on quality metrics, highlighting areas for improvement and best practices.
- 🎯 Training & Feedback: Provide constructive feedback and coaching to customer service agents to enhance their performance.
- 🤝 Collaboration: Work closely with the training and operations teams to implement quality improvement initiatives.
What We’re Looking For:
We are seeking a detail-oriented and analytical individual with the following qualifications:
- 📚 Language Skills: Native or fluent in Dutch, with proficiency in English (both written and spoken).
- 💡 Analytical Skills: Strong ability to analyze data and identify trends or issues.
- 💭 Communication Skills: Excellent verbal and written communication abilities.
- 🛠 Quality Assurance Experience: Previous experience in a quality assurance or analyst role, preferably within a BPO environment.
- 🌍 Team Player: Ability to work collaboratively with cross-functional teams.
- 🕵 Attention to Detail: Keen eye for detail with a commitment to maintaining high-quality standards
What We Offer:
We offer an engaging and rewarding work environment with numerous benefits:
- 💶 Competitive Salary: Attractive salary package with performance-based incentives.
- 🌞 Living in Lisbon: Enjoy the rich culture and stunning scenery of Portugal’s capital city.
- 🪴 Career Growth: Opportunities for professional development and career progression within a global organization.
- 🏢 Modern Workplace: Work in a cutting-edge office environment with supportive colleagues.
- 🥳️ Social Events: Participate in regular team-building activities and social events to build strong team bonds.
- 🧘♂️ Health and Well-being: Comprehensive health insurance and wellness programs to support your well-being.
