Customer Care Advisor (Icelandic Speaker)

🚀Join Us as a Customer Care Advisor!🌟

Are you fluent in Icelandic and passionate about providing exceptional customer service?
We are looking for a dedicated Customer Care Advisor to join our team with hybrid and
remote work options in Greece. This role offers the opportunity to deliver outstanding
support and enhance our customers’ experiences.

📍 Location: Greece (Hybrid/Remote Options Available)
📋 Position: Customer Care Advisor (Icelandic Speaker)

Your Responsibilities:

• 📞 Customer Support:
  Provide excellent support to Danish-speaking customers via phone, email, and
  chat. Handle inquiries, resolve issues, and ensure customer satisfaction.
• 🔧 Problem Solving:
  Troubleshoot and resolve customer issues effectively. Offer clear guidance and
  solutions to ensure a seamless customer experience.
• 📈 Account Management:
  Assist with managing customer accounts, including updating information,
  processing requests, and ensuring accuracy in account details.
• 📚 Documentation:
  Keep accurate records of customer interactions and transactions. Document
  issues and feedback to help improve our services.
• 🤝 Relationship Building:
  Build and maintain strong relationships with customers. Provide personalized
  service to enhance the overall customer experience.

What We’re Looking For:

• 🇮🇸 Icelandic Fluency:
  Native or fluent in Icelandic, with excellent written and verbal communication
  skills.
• 💬 English Proficiency:
  Strong command of English to communicate effectively with international teams
  and stakeholders.
• 🧩 Customer-Centric:
  Passionate about providing exceptional customer service. Ability to handle
  challenging situations with professionalism and empathy.
• 📚 Educational Background:
  A high school diploma or equivalent is required. Previous experience in customer
  service is a plus.
• 🔎 Problem-Solving Skills:
  Strong problem-solving abilities with a proactive approach to resolving customer
  issues.
• 💻 Technical Skills:
  Familiarity with customer service software and CRM systems. Proficient in
  Microsoft Office Suite.

Why You’ll Love Working With Us:

• 💶 Competitive Salary & Benefits:
  Enjoy a competitive salary and comprehensive benefits package, including
  health insurance and retirement plans.
• 🚀 Career Growth Opportunities:
  Access to professional development and career advancement opportunities
  within a global organization.
• 🎉 Inclusive Work Culture:
  Be part of a diverse and inclusive team that values creativity, collaboration, and
  innovation.
• 🌟 Flexible Work Environment:
  Hybrid and remote work options provide flexibility to balance your professional
  and personal life.
• 🌍 International Exposure:
  Work with an internationally recognized brand and collaborate with teams
  around the world.